l499's Privacy Policy
Complete and transparent information on how your personal data is collected, processed, and protected at l499.
Introduction & Scope
l499 (referred to hereinafter as "we", "the platform", or "l499") is committed to ensuring a safe, reliable, and transparent online gaming environment for Bangladeshi users. This privacy policy explains what information we collect when you use l499's website, services, or app, how that information is used, who it may be shared with, and what steps we take to protect your data.
This policy applies to all l499 services, including our website, mobile platform, and customer support channels. By using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].
This privacy policy may be updated at any time. In the event of changes, we will post a notice on the platform and update the "Last Updated" date at the top of the policy. Registered users will be notified by email of any significant changes.
Information We Collect
l499 collects various types of information in various ways. These are described in detail below.
2.1 Personal Identification Information
During account registration and verification, we collect the following information:
- Full name and date of birth
- National ID or passport number (for age verification)
- Email address and mobile number
- Residential address
- Occupation (where applicable)
2.2 Financial Information
The following information is required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and deposit/withdrawal records
- Additional documents required for source verification
2.3 Technical Information
Information collected automatically when you use l499:
- IP address and device identifier
- Browser type and operating system
- Login time and location data
- Data collected through cookies and similar tracking technologies
- Activity logs on the platform
2.4 Gaming Activity Information
Information collected to improve platform quality and ensure responsible gaming:
- Play history and preferred game categories
- Bet amounts and frequency
- Win/loss records
- Self-set limits and break information
Purpose of Data Use
l499 uses collected information only for legitimate and specific purposes. These are described in detail below:
Service Delivery & Account Management
Information is used to create and manage your account, process transactions, provide bonuses, and deliver customer support.
Identity Verification & Age Confirmation
Identity verification is carried out to ensure that only users aged 21 or above use the platform.
Security & Fraud Prevention
Information is analysed to prevent account hacking, financial fraud, and unauthorised access.
Responsible Gaming
Gaming behaviour is analysed to support at-risk users and help set necessary limits.
Service Improvement
Information is used to improve platform usability, add new games and features, and enhance the user experience.
Legal Compliance
Information is retained and provided to meet applicable laws and regulations and to respond to legitimate requests from authorities.
Data Sharing with Third Parties
l499 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following cases for operational purposes:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. This information is limited strictly to transaction processing.
Security & Verification Services
Limited information may be shared with specialist service providers for identity verification, fraud detection, and security assurance.
Legal Authorities
Required information may be provided in response to a valid court order or a legitimate request from a law enforcement agency.
When sharing information with any third party, we ensure they maintain adequate data protection standards and use the information received only for the specified purpose.
Data Security Measures
l499 uses industry-standard technology and practices to keep your personal and financial information secure. Our security framework includes:
SSL/TLS Encryption
All data transmissions are protected by high-grade encryption technology.
Two-Factor Authentication
An additional layer of security is ensured for account access.
Secure Data Storage
Data is stored on encrypted, access-controlled servers.
Access Control
Only authorised personnel can access specific data.
Regular Security Audits
Regular audits and penetration tests are conducted to identify system vulnerabilities.
Suspicious Activity Monitoring
Automated monitoring systems remain active at all times.
Nevertheless, no data transmission over the internet is entirely risk-free. We are committed to ensuring the highest level of protection, but it is not possible to guarantee the absolute security of all information.
Cookies & Tracking Technology
l499 uses cookies to improve your browsing experience and ensure platform functionality. Cookies are small text files stored in your browser.
Essential Cookies
These are essential for the platform to operate. These cookies are used to maintain login sessions, ensure security, and manage basic functionality. They cannot be disabled.
Analytics Cookies
These collect information about platform usage to help improve the quality of the service. These cookies collect anonymous data and you can disable them if you wish.
Preference Cookies
These remember your language preference, display settings, and other personalisation information. This saves you from having to change your settings each time.
Security Cookies
These are used to detect fraudulent activity and ensure the security of your account. They help verify your identity across different sessions.
You can control or delete most cookies by changing your browser settings. However, please note that disabling certain cookies may cause some l499 features to not work properly.
Data Retention Period
l499 does not retain your personal information beyond the time it is needed. The following principles are followed in determining data retention periods:
- Data for active accounts is retained for as long as the account remains open.
- Financial transaction records are retained for the period required by legal obligations.
- Identity verification data may be retained for a specified period after account closure.
- Relevant information is retained during any ongoing legal dispute or investigation.
- Marketing-related information is deleted after opting out of marketing communications.
To request deletion of your information, contact us at [email protected]. If any information cannot be deleted due to legal obligations, we will inform you.
User Rights
As an l499 user, you have the following rights regarding your personal information:
Right to Access
You have the right to know and view what information we hold about you.
Right to Rectification
You have the right to request correction of inaccurate or incomplete information.
Right to Erasure
You have the right to request deletion of your information in line with legal obligations.
Right to Restrict Processing
You have the right to request restriction of processing of your information in certain circumstances.
Right to Object
You have the right to object to the processing of your information for specific purposes.
Right to Data Portability
You have the right to receive your information in a readable format and, where applicable, to transfer it elsewhere.
To exercise these rights, contact us at [email protected]. We will respond to your request as promptly as possible.
Protection of Minors' Data
l499 is a service for people aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
If a minor has created an account using false information and this comes to our attention, we will:
- Immediately close the account in question.
- Review all transactions associated with that account.
- Delete all information related to that person as soon as possible.
- Notify the relevant authorities if necessary.
If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes & Updates
l499 may update this privacy policy from time to time. This policy may be revised due to service developments, legal changes, or business needs. In the event of changes:
- The updated policy will be published on the l499 website.
- Registered users will be notified by email of any significant changes.
- The date of the update will be noted at the top of the policy.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend that you read this privacy policy regularly to stay up to date with our information practices.
Contact & Complaints Process
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please get in touch with us:
Live Chat
Support available 24/7 in Bengali and English
We will try to respond as soon as possible after receiving your request. More complex matters may take additional time, but we treat every request with care.
Want to know more?
Read l499's terms and conditions or learn about responsible gaming.